In December 2018, the City of Sydney’s Community & Stakeholder Engagement Team sent out an open tender for a platform that offered the provision of services to develop, host and analyze surveys and to establish and manage a community research panel.
This was requested to help support a forthcoming review of the city’s community strategic plan for Sydney 2050. The community was set to be contacted from 2019 onward to help understand and direct the future priorities and key issues for the 2050 period.
In searching for a provider, the city outlined their existing challenges, and stipulated the following set of requirements:
The ultimate goal of the project was to ensure the creation of a survey panel that was truly representative of modern Sydney – these included residents, business owners, workers, ratepayers and more.
Issues around working with multiple tools made it essential that all elements of the new solution could ‘talk’ to each other. ntropy could do this by providing one unified platform rather than a range of incompatible tools that carried the risk of data pollution and the introduction of human error.
The platform needed to allow teams to see responses and feedback as they were submitted – ideally through an easy-to-view dashboard for all members of staff. This was accompanied by a need to make the system manageable through a web interface to remove any roadblocks to access.
Given the diverse nature of the area, the system needed to be accessed by respondents that had access to a range of devices or preferred methods of engagement. This included SMS, email, mobile web, desktop, and the use of a dedicated mobile app. It was also essential that it could be easily accessed by residents with disabilities.
The platform had to be fully compliant with the Australia Privacy Act 1998. For ntropy, this meant following internal best practice and ensuring that no data was stored or transferred overseas – leading us to commit to deploying the platform onshore in a Microsoft Azure datacenter.
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