Community & Stakeholder Engagement Platform

Giving every a voice and every decision maker the insights they need.

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    Create a community engagement website

    Explore our visual website builder that’s packed full of widgets designed to increase engagement and community participation.

     

    Capture feedback and drive participation

    Discover our suite of feedback and participation tools that includes surveys, research panels, ideas boards, comments and much more!

     

    Discover insights and visualize data

    Unlock actionable insights with real-time interactive dashboards, drag and drop pivot tables and our AI driven analytics functions.

     

    "Civica Involve helps us make data-driven decisions that inform CBD improvements, increase foot traffic, and drive community engagement where it's needed most"
    Christian Martin
    Executive Director, SoMa West CBD

    COmmunity & stakeholder engagement websites

    Simple to create, awesome to experience

    Use our intuitive drag and drop website builder to design visually stunning and responsive websites that are proven to increase community participation. 

     

    From sharing documents to capturing ideas, simply select a widget from our library and get started in seconds! Here’s some of the features we think you’ll like:

    Administration

    User roles, approval workflows, version control, release scheduling, page templates, email builder and much more!

    Engagement

    Allow users to signup, subscribe to projects, receive email & SMS notifications, submit emoji reactions, leave comments & deliberate on ideas!

    Privacy & Security

    You’re in safe hands with end-to-end encryption, compliance with GDPR, Australian Privacy Act and CCPA.

    SURVEY AND FEEDBACK TOOLS

    Create beautiful surveys

    that get more responses

    From live polls and pulse surveys to in-depth research: our award winning survey software supports brand personalization, multiple languages, location awareness, response deduplication, complex logic and much more!

     

    Want to engage continuously? Why not build a community research panel and automatically notify participants when new surveys and consultations are released. When it comes to feedback, we’re best known for:

    Ease of use

    Built with advanced features for experienced researches, whilst also providing wizards and simplified views for higher level decision makers. You can even access our library of questions and benchmarks for added inspiration! 

    Powerful features

    Visual builder, logic designer, automatic language translations, email notifications, rich media support. survey redirection, export to SPSS & Excel, in-built rewards. 

    Multi-channel

    One of the reasons we get more responses and from broader demograpics is our support for sending surveys via: email, SMS, website widgets and mobile apps.

    "Civica Involve saves us 45 hours of staff time per week, whilst also enabling us to identify key insights by utilising data more effectively. Ultimately, we’re better equipped to help youth across the Greater Geelong region"
    Blake Edwards
    Youth Services Director, City of Greater Geelong
    "Civica Involve has helped us immensely when it comes to engaging with stakeholders and visitors in a seamless and less time-consuming way. Involve's technology has allowed us to collect and analyze unique data points that can be interpreted in hundreds of ways so that we can advocate and tell our story effectively"
    Robbie Silver
    Director of Marketing, Union Square BID

    DATA insights and analytics

    Make the right decision 

    with unique data insights

    Explore data captured from across ntropy’s suite of tools with our real-time and interactive dashboards. From word clouds, to location heatmaps and bar charts, we make analyzing complex data easy.

     

    For deeper analysis you can use our inbuilt drag and drop pivot / cross tab view, or export data to one of our many supported formats. When it’s time to turn data into actionable insights, we’ve got you covered

    Real-time & interactive

    Filter survey responses by time, date, location, demographics and much more! We automatically clean and format any data captured, meaning you can spend less time preparing data and more time making decisions.

    In-built analysis functions

    Our analytics toolkit provides everything from statistical functions, to natural language processing and AI-driven predictive models.

    Open standards

    Export data to Excel, SPSS, CSV, PDF, JSON and other common formats. Data is compatible with industry leading business intelligence tools such as PowerBI and Tableau.

    CASE STUDIES

    Organizations around the world are

    powering engagement with Civica Involve

    City of Sydney

    A city-wide community research panel for feedback and consultation.

     

    Tourism Northern Ireland

    Creating a region-wide stakeholder engagement hub

     

    Union Square San Francisco

    Running a research campaign and analyzing results to increase event sponsorship by 345%.

    City of Greater Geelong

    Powering digital transformation in youth services.

     

    0 M +
    Data points analyzed
    0 K +
    Surveys taken
    0 %
    More stakeholders reached

    PLATFORM FEATURES

    Explore our end-to-end suite of platform features. Hover over or click a tile to learn more.

    Secure Online Portal

    Secure Web Based Portal

    Accessed through a secure online portal, ntropy provides access and management to all engagement features through an intuitive interface designed for nontechnical users. Support for different user roles and privileges along with GDPR and Australian Privacy Act 1988 compliance ensures the highest standards of privacy and security.

    Visual Website Builder

    Visual Website Builder

    Create your website using our visual editor, which allows you to fully customize your site’s look and feel. From logos, to colors, to background images and much more! Built using the React web framework, your website will be lightning fast and be automatically optimzed and responsive to different device types and screen sizes.

    Interactive Landing Pages

    Interactive Landing Pages

    Display projects as tiles that update on hover to show a project summary. Clearly see project status’ and click to navigate to the project page.

    Personalized Landing Pages

    Personalized Landing Pages

    Provide users with a personalized experience by using an interactive map to automatically show nearby projects.

    Publish Project Pages

    Publish Project Pages

    Our visual project page builder provides an intuitive interface for building and updating your projects. Simply add your desired widgets then drag-n-drop them into position.

    Use visual headers with project timelines overlaid.
    Capture and display ‘emoji’ reactions to promote participation.
    Embed supporting documents, images, videos and much more!
    Allow registered users to follow projects and receive updates.

    Widget Library

    Widget Library

    Every page you create consists of one or more widgets, displayed in a layout you define. Our widget library provides a step-by-step wizard for each component. Looking to build a new page from scratch? Simply select one of our page templates that come preloaded with widgets or duplicate an existing page.

    User Account Creation

    Build Your Community

    Create a user signup page that allows community members and stakeholders to create an account, manage their profile, and choose their communication preferences. Define the questions captured during signup to understand your community demographics and other key data points. Support for social signup via Facebook, Twitter and Google or the use of a user defined email and password ensures frictionless signup.

    Community Reactions

    Emoji Reactions

    Add emoji reactions to project pages and community submitted ideas. This captures sentiment from a typically silent audience and allows the community to see how others feel.

    Comments and Forums

    Comments and Forums

    Add comments to project pages. Our Artificial Intelligence engine automatically process new comments ensuring offensive or inappropriate material isn’t posted.

    Pin Map Locations

    Interactive Map Widget

    Add maps with optional custom layers applied and allow community members to mark locations, enter comments and vote on other pins.

    Ideas Boards

    Ideas Boards

    Create ideas boards and allow community members to participate through idea submissions, reactions and comments.

    Other Website Features

    Loaded with Features

    Project and page release scheduling
    Version and revision control
    Automatic site backups
    Automatic error monitoring
    Data stored in your country
    All data encrypted at-rest and in-transit
    Third party integrations
    Web accessibility compliance

    Create Beautiful Surveys

    Create Beautiful Surveys

    Create surveys that get more responses with full customization, mobile responsive layouts, interactive question types and a visual drag-n-drop survey builder.

    Survey Management

    Survey & Feedback Campaign Management

    Create and manage survey campaigns with our step-by-step wizard that guides you through the setup process. Customise your survey colours, logo, background images and much more! Set schedules and change settings using simple on/off toggles. Duplicate existing survey settings for instant setup. Optionally limit users to one submission using our unique device fingerprint technology.

    Friendly Survey Scripting

    Drag-n-Drop Survey Scripting

    Use our drag-n-drop survey builder to add and edit questions, change question ordering, and test your survey with a live preview.

    Visual Question Design

    Visual Question Design

    Click to add a question, choose your question type, enter your question text, define your options and settings, and watch your preview render in real-time. Every question has different settings and options that make complex configurations easy. Enter tags so you can easily find questions in future and optionally make your questions public to share with the ntropy community.

    Variety of Question Types

    Wide Variety of Question Types

    Wide variety of question types including: A/B Split, Custom Form, Date, Dropdown, Email, Freetext, Information, Map, Matrix, Multiple Choice, NPS, Numeric, Phone Number, Range, Ranking, Single Select, Sliding Scale, Yes/No, File Upload, Video & much more!

    Visual Logic Builder

    Visual Logic Builder

    Our visual logic builder lets you specify display logic, allowing you to determine if a question should be displayed based on the answer to one or more previous questions.

    Different Logic Types

    Logic Types

    Other types of logic such as logic branches, loops, and carry forward are also available and are designed be intuitive for nontechnical users while being powerful enough for advanced users.

    Public Question Bank

    Public Question Bank

    A unique feature of ntropy is the access provided to thousands of community generated questions. This means you can view questions created by organisations similar to yours, and if you chose, copy them to your local database for use in your own surveys.

    Industry Benchmarks

    Industry Benchmarks

    Industry specific benchmarks for social wellbeing, employee satisfaction, customer satisfaction and experience, and much more are available. Allowing you to benchmark results against other organisations similar to yours.

    In-built Rewards

    Rewards & Gamification

    Want to get more responses and higher completion rates? Add rewards directly to surveys with ntropy’s native Giftpay integration. Simply add our rewards wheel to a survey, set quantities and probabilities, and we’ll take care of the rest! When somebody wins an eVoucher we’ll automatically handle distribution. Looking to reach a different demographic? Rewards can come in lots of different shapes and sizes. For example, instead of a rewards wheel consider adding a charity donation on competition.

    Location Awareness

    Location Aware Surveys

    Powerful location filtering combined with result segmentation by demographics ensures you can truly understand, evaluate, and act on community feedback.

    Testing & Sharing

    Testing & Sharing

    View a summary for every survey, allowing you to quickly see configuration options alongside links to test and share your survey. Separate links are created for testing and live distribution, meaning you can test internally without needed to filter out responses later. A short code URL is created for easy distribution.

    Multi-Language Support

    Multi-Language Support

    Add unlimited languages and allow professional translators to enter question translations. This ensures one survey version can be maintained with multiple different translations associated. Respondents can be prompted to select their desired language upon opening a survey. ntropy automatically creates a dictionary of your translations so future questions and phrases will automatically be translated. Furthermore, when a response is captured the value is automatically translated back into English

    Filter & Export Data

    Filter & Export

    As an open platform, ntropy supports exporting data in industry standard formats. Choose from formats such as Microsoft Excel, SPSS, CSV, Microsoft Word and JSON. Prior to exporting data you can filter results by time, demographics, location or question response. You can also remove unwanted responses.

    Multi-Channel Support

    Share your surveys over every channel

    Share surveys via Survey URL, SMS, Email, Social Media, QR Codes, Embedded Website Widget & much more!

    Community Research Panel

    Community Research Panel

    Take your surveys a step further by creating a community research panel. Community members can sign up to receive notifications when new surveys are released. Segment your research panel by previous responses, demographics or location and send communications directly via email, SMS, and mobile app. Tracking codes are embedded within survey URLs to ensure responses are linked to a member’s profile.

    Other Survey Features

    Other Survey Features

    Key features include: Start-over button, Response Deduplication, Redirect on Completion, Custom Background, Custom Logo, Custom Colors, Live polling, Custom JavaScript and CSS, Email Notifications, Schedules, Partial Response Capture, Web Accessibility & much more!

    Automatic Dashboards

    Automatic Dashboards

    ntropy automatically generates a dashboard for every survey you create. Drag-n-drop to move and resize charts and graphs. Filter by timeframe, export reports to PDF, and save new layout configurations. Platform dashboards are perfect for nontechnical users who want to evaluate results, and for users wanting to track survey uptake. A key stats overview panel shows total respondents, completed surveys, dropout rate, average duration, and where most dropouts occur. This enables you to tweak campaigns based on real-time insights.

    Interactive Dashboards

    Advanced Interactive Dashboards

    ntropy offers advanced dashboards for those wanting to harness more advanced analytics. These dashboards are crafted by our team of data scientists and are customized to your specific project or use case. Delivered as a Microsoft PowerBI dashboard, all charts are fully responsive meaning you can click to segment by demographic, location, and much more. Custom analytics functions can also be created that extract the specific insights you need.

    Audio Analytics

    Audio Analytics & Insights

    ntropy will automatically process audio and video to generate a transcript, identify speakers, visualize sentiment and allow for time synchronized playback.

    Pivot Tables & Crosstabs

    Drag-n-Drop Pivot Tables & Crosstabs

    Simply drag-n-drop questions to create crosstabs and pivot tables. Multiple questions can be added and visualisations such as heatmaps can be applied to quickly identify top answers. Different analysis functions, such as sample variance, sample standard deviation, average, and median along with 18 other inbuilt functions are available.

    Want to dig deeper and see what else Civica Involve has to offer?

    PRICING

    We’ve taken our award winning features and bundled them into tiers designed to fit organizations of every size. 

    Surveys Only

    You want a basic feature set focused on running feedback surveys
    • Unlimited surveys
    • Unlimited questions and responses
    • All survey features
    • Reporting & analytics
    • 3 Admin licenses
    • 60,000 emails & 10,000 SMS messages
    • Online training & standard support
    • GDPR Compliance

    Pricing on request

    Individual

    You want a wide range of engagement features managed by a single person
    • 1 Engagement Website
    • Up to 8 Projects
    • Access to standard participation tools
    • Unlimited surveys
    • All survey features
    • Reporting & analytics
    • 1 Admin license
    • 130,000 emails & 10,000 SMS messages
    • Standard support
    • GDPR Compliance

    Pricing on request

    Pricing on request

    Enterprise

    You want unlimited features without limits for use across your organization
    Team tier features plus:
    • Unlimited engagement websites
    • Custom workflows and integrations
    • Research panel (unlimited contacts)
    • Unlimited admin licenses
    • 600,000 emails & 60,000 SMS messages
    • Automatic language translation
    • Access to Solution Architect

    Pricing on request

    Surveys Only Professional Team Enterprise
    Administration
    Admin Licenses
    3
    1
    8
    Unlimited
    User Roles

    ✔️

    ✔️

    ✔️

    ✔️

    Single sign-on integration

    ✔️

    ✔️

    Enhanced security
    ✔️
    ✔️
    ✔️
    ✔️
    GDPR Compliance
    ✔️
    ✔️
    ✔️
    ✔️
    Full web accessibility
    ✔️
    ✔️
    ✔️
    ✔️
    Data sovereignty
    ✔️
    ✔️
    ✔️
    ✔️
    ENGAGEMENT FEATURES
    Number of websites
    0
    1
    1
    Unlimited
    Number of projects
    0
    8
    Unlimited
    Unlimited
    Custom domain
    ✔️
    ✔️
    ✔️
    Visual website builder
    ✔️
    ✔️
    ✔️
    Participation widgets
    Standard
    Premium
    Premium
    Ideas boards
    ✔️
    ✔️
    ✔️
    Interactive maps
    ✔️
    ✔️
    ✔️
    Emoji Reactions
    ✔️
    ✔️
    ✔️
    Forums & comments
    ✔️
    ✔️
    ✔️
    Follow / subscribe
    ✔️
    ✔️
    Automatic comment moderation
    ✔️
    ✔️
    Social sign on
    ✔️
    ✔️
    API Access
    Standard
    Full
    Visual email builder
    ✔️
    ✔️
    ✔️
    Custom workflows
    ✔️
    Version control / approval workflows
    ✔️
    ✔️

    FEEDBACK & SURVEY FEATURES

    Research panel signup
    ✔️
    ✔️
    Research panel size
    0
    0
    10,000
    Unlimited
    No. of surveys
    Unlimited
    Unlimited
    Unlimited
    Unlimited
    No. of survey responses
    Unlimited
    Unlimited
    Unlimited
    Unlimited
    Survey languages
    Unlimited
    1
    Unlimited
    Unlimited
    Survey response translation
    ✔️
    ✔️
    Question types
    All
    Standard
    All
    All
    Custom survey branding
    ✔️
    ✔️
    ✔️
    ✔️
    Survey redirection
    ✔️
    ✔️
    ✔️
    ✔️
    Survey completion email alerts
    ✔️
    ✔️
    ✔️
    ✔️
    Access to public questions
    ✔️
    ✔️
    Response deduplication
    ✔️
    ✔️
    ✔️
    Automatic location capture
    ✔️
    ✔️
    ✔️
    ✔️
    Survey widget
    ✔️
    ✔️
    ✔️
    Rewards
    All
    Basic
    All
    All
    Automatic dashboards
    ✔️
    ✔️
    ✔️
    ✔️
    Pivot tables / crosstabs
    ✔️
    ✔️
    ✔️
    ✔️
    Dashboard sharing
    ✔️
    ✔️
    Data export formats
    All
    Limited
    All
    All

    DATA / USAGE LIMITS

    Email limits
    60,000 per year
    130,000 per year
    300,000 per year
    600,000 per year
    SMS limits
    10,000 per year
    10,000 per year
    15,000 per year
    60,000 per year
    SMS keywords
    2
    0
    5
    Unlimited
    Data storage
    2GB
    15GB
    50GB
    250GB
    Data transfer
    5GB p/m
    10GB p/m
    30GB p/m
    100GB p/m

    SUPPORT & CUSTOMER SUCCESS

    Support
    Basic
    Standard
    Premium
    Premium
    Dedicated Customer Success Manager
    ✔️
    ✔️
    Training
    Basic
    Basic
    Premium
    Premium
    Solution Architect
    ✔️

    Check-in meetings

    1 / year
    2 / year
    4 / year
    6+ / year

    Don’t see what your looking for? Get in touch and we’ll work with you to design a custom plan.

    CONTACT US

    London

    Eighth Floor, Southbank Central 30 Stamford Street London SE1 9LQ

    CHAPEL HILL - North carolina

    880 M.L.K. Jr Blvd #206 Chapel Hill, NC 27514

    Sydney

    Level 10 163-175 O'Riordan Street Mascot NSW 2020

    Phone

    UK: +44 (0) 3333 214 914 US: +1 415 795 7989 AUS: +61 2 8324 3000

    Mail

    engagement@civica.co.uk

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