Community & Stakeholder Engagement Platform

Giving every a voice and every decision maker the insights they need.

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Create a community engagement website

Explore our visual website builder that’s packed full of widgets designed to increase engagement and community participation.

 

Capture feedback and drive participation

Discover our suite of feedback and participation tools that includes surveys, research panels, ideas boards, comments and much more!

 

Discover insights and visualize data

Unlock actionable insights with real-time interactive dashboards, drag and drop pivot tables and our AI driven analytics functions.

 

"ntropy helps us make data-driven decisions that inform CBD improvements, increase foot traffic, and drive community engagement where it's needed most"
Christian Martin
Executive Director, SoMa West CBD

COmmunity & stakeholder engagement websites

Simple to create, awesome to experience

Use our intuitive drag and drop website builder to design visually stunning and responsive websites that are proven to increase community participation. 

 

From sharing documents to capturing ideas, simply select a widget from our library and get started in seconds! Here’s some of the features we think you’ll like:

Administration

User roles, approval workflows, version control, release scheduling, page templates, email builder and much more!

Engagement

Allow users to signup, subscribe to projects, receive email & SMS notifications, submit emoji reactions, leave comments & deliberate on ideas!

Privacy & Security

You’re in safe hands with end-to-end encryption, compliance with GDPR, Australian Privacy Act and CCPA.

SURVEY AND FEEDBACK TOOLS

Create beautiful surveys

that get more responses

From live polls and pulse surveys to in-depth research: our award winning survey software supports brand personalization, multiple languages, location awareness, response deduplication, complex logic and much more!

 

Want to engage continuously? Why not build a community research panel and automatically notify participants when new surveys and consultations are released. When it comes to feedback, we’re best known for:

Ease of use

Built with advanced features for experienced researches, whilst also providing wizards and simplified views for higher level decision makers. You can even access our library of questions and benchmarks for added inspiration! 

Powerful features

Visual builder, logic designer, automatic language translations, email notifications, rich media support. survey redirection, export to SPSS & Excel, in-built rewards. 

Multi-channel

One of the reasons we get more responses and from broader demograpics is our support for sending surveys via: email, SMS, website widgets and mobile apps.

"ntropy saves us 45 hours of staff time per week, whilst also enabling us to identify key insights by utilising data more effectively. Ultimately, we’re better equipped to help youth across the Greater Geelong region"
Blake Edwards
Youth Services Director, City of Greater Geelong
"ntropy has helped us immensely when it comes to engaging with stakeholders and visitors in a seamless and less time-consuming way. ntropy’s technology has allowed us to collect and analyze unique data points that can be interpreted in hundreds of ways so that we can advocate and tell our story effectively"
Robbie Silver
Director of Marketing, Union Square BID

DATA insights and analytics

Make the right decision 

with unique data insights

Explore data captured from across ntropy’s suite of tools with our real-time and interactive dashboards. From word clouds, to location heatmaps and bar charts, we make analyzing complex data easy.

 

For deeper analysis you can use our inbuilt drag and drop pivot / cross tab view, or export data to one of our many supported formats. When it’s time to turn data into actionable insights, we’ve got you covered

Real-time & interactive

Filter survey responses by time, date, location, demographics and much more! We automatically clean and format any data captured, meaning you can spend less time preparing data and more time making decisions.

In-built analysis functions

Our analytics toolkit provides everything from statistical functions, to natural language processing and AI-driven predictive models.

Open standards

Export data to Excel, SPSS, CSV, PDF, JSON and other common formats. Data is compatible with industry leading business intelligence tools such as PowerBI and Tableau.

CASE STUDIES

Organizations around the world are

powering engagement with ntropy

City of Sydney

A city-wide community research panel for feedback and consultation.

 

Tourism Northern Ireland

Creating a region-wide stakeholder engagement hub

 

Union Square San Francisco

Running a research campaign and analyzing results to increase event sponsorship by 345%.

City of Greater Geelong

Powering digital transformation in youth services.

 

0 M +
Data points analyzed
0 K +
Surveys taken
0 %
More stakeholders reached

PLATFORM FEATURES

Explore our end-to-end suite of platform features. Hover over or click a tile to learn more.

Secure Online Portal

Secure Web Based Portal

Accessed through a secure online portal, ntropy provides access and management to all engagement features through an intuitive interface designed for nontechnical users. Support for different user roles and privileges along with GDPR and Australian Privacy Act 1988 compliance ensures the highest standards of privacy and security.

Visual Website Builder

Visual Website Builder

Create your website using our visual editor, which allows you to fully customize your site’s look and feel. From logos, to colors, to background images and much more! Built using the React web framework, your website will be lightning fast and be automatically optimzed and responsive to different device types and screen sizes.

Interactive Landing Pages

Interactive Landing Pages

Display projects as tiles that update on hover to show a project summary. Clearly see project status’ and click to navigate to the project page.

Personalized Landing Pages

Personalized Landing Pages

Provide users with a personalized experience by using an interactive map to automatically show nearby projects.

Publish Project Pages

Publish Project Pages

Our visual project page builder provides an intuitive interface for building and updating your projects. Simply add your desired widgets then drag-n-drop them into position.

Use visual headers with project timelines overlaid.
Capture and display ‘emoji’ reactions to promote participation.
Embed supporting documents, images, videos and much more!
Allow registered users to follow projects and receive updates.

Widget Library

Widget Library

Every page you create consists of one or more widgets, displayed in a layout you define. Our widget library provides a step-by-step wizard for each component. Looking to build a new page from scratch? Simply select one of our page templates that come preloaded with widgets or duplicate an existing page.

User Account Creation

Build Your Community

Create a user signup page that allows community members and stakeholders to create an account, manage their profile, and choose their communication preferences. Define the questions captured during signup to understand your community demographics and other key data points. Support for social signup via Facebook, Twitter and Google or the use of a user defined email and password ensures frictionless signup.

Community Reactions

Emoji Reactions

Add emoji reactions to project pages and community submitted ideas. This captures sentiment from a typically silent audience and allows the community to see how others feel.

Comments and Forums

Comments and Forums

Add comments to project pages. Our Artificial Intelligence engine automatically process new comments ensuring offensive or inappropriate material isn’t posted.

Pin Map Locations

Interactive Map Widget

Add maps with optional custom layers applied and allow community members to mark locations, enter comments and vote on other pins.

Ideas Boards

Ideas Boards

Create ideas boards and allow community members to participate through idea submissions, reactions and comments.

Other Website Features

Loaded with Features

Project and page release scheduling
Version and revision control
Automatic site backups
Automatic error monitoring
Data stored in your country
All data encrypted at-rest and in-transit
Third party integrations
Web accessibility compliance

Create Beautiful Surveys

Create Beautiful Surveys

Create surveys that get more responses with full customization, mobile responsive layouts, interactive question types and a visual drag-n-drop survey builder.

Survey Management

Survey & Feedback Campaign Management

Create and manage survey campaigns with our step-by-step wizard that guides you through the setup process. Customise your survey colours, logo, background images and much more! Set schedules and change settings using simple on/off toggles. Duplicate existing survey settings for instant setup. Optionally limit users to one submission using our unique device fingerprint technology.

Friendly Survey Scripting

Drag-n-Drop Survey Scripting

Use our drag-n-drop survey builder to add and edit questions, change question ordering, and test your survey with a live preview.

Visual Question Design

Visual Question Design

Click to add a question, choose your question type, enter your question text, define your options and settings, and watch your preview render in real-time. Every question has different settings and options that make complex configurations easy. Enter tags so you can easily find questions in future and optionally make your questions public to share with the ntropy community.

Variety of Question Types

Wide Variety of Question Types

Wide variety of question types including: A/B Split, Custom Form, Date, Dropdown, Email, Freetext, Information, Map, Matrix, Multiple Choice, NPS, Numeric, Phone Number, Range, Ranking, Single Select, Sliding Scale, Yes/No, File Upload, Video & much more!

Visual Logic Builder

Visual Logic Builder

Our visual logic builder lets you specify display logic, allowing you to determine if a question should be displayed based on the answer to one or more previous questions.

Different Logic Types

Logic Types

Other types of logic such as logic branches, loops, and carry forward are also available and are designed be intuitive for nontechnical users while being powerful enough for advanced users.

Public Question Bank

Public Question Bank

A unique feature of ntropy is the access provided to thousands of community generated questions. This means you can view questions created by organisations similar to yours, and if you chose, copy them to your local database for use in your own surveys.

Industry Benchmarks

Industry Benchmarks

Industry specific benchmarks for social wellbeing, employee satisfaction, customer satisfaction and experience, and much more are available. Allowing you to benchmark results against other organisations similar to yours.

In-built Rewards

Rewards & Gamification

Want to get more responses and higher completion rates? Add rewards directly to surveys with ntropy’s native Giftpay integration. Simply add our rewards wheel to a survey, set quantities and probabilities, and we’ll take care of the rest! When somebody wins an eVoucher we’ll automatically handle distribution. Looking to reach a different demographic? Rewards can come in lots of different shapes and sizes. For example, instead of a rewards wheel consider adding a charity donation on competition.

Location Awareness

Location Aware Surveys

Powerful location filtering combined with result segmentation by demographics ensures you can truly understand, evaluate, and act on community feedback.

Testing & Sharing

Testing & Sharing

View a summary for every survey, allowing you to quickly see configuration options alongside links to test and share your survey. Separate links are created for testing and live distribution, meaning you can test internally without needed to filter out responses later. A short code URL is created for easy distribution.

Multi-Language Support

Multi-Language Support

Add unlimited languages and allow professional translators to enter question translations. This ensures one survey version can be maintained with multiple different translations associated. Respondents can be prompted to select their desired language upon opening a survey. ntropy automatically creates a dictionary of your translations so future questions and phrases will automatically be translated. Furthermore, when a response is captured the value is automatically translated back into English

Filter & Export Data

Filter & Export

As an open platform, ntropy supports exporting data in industry standard formats. Choose from formats such as Microsoft Excel, SPSS, CSV, Microsoft Word and JSON. Prior to exporting data you can filter results by time, demographics, location or question response. You can also remove unwanted responses.

Multi-Channel Support

Share your surveys over every channel

Share surveys via Survey URL, SMS, Email, Social Media, QR Codes, Embedded Website Widget & much more!

Community Research Panel

Community Research Panel

Take your surveys a step further by creating a community research panel. Community members can sign up to receive notifications when new surveys are released. Segment your research panel by previous responses, demographics or location and send communications directly via email, SMS, and mobile app. Tracking codes are embedded within survey URLs to ensure responses are linked to a member’s profile.

Other Survey Features

Other Survey Features

Key features include: Start-over button, Response Deduplication, Redirect on Completion, Custom Background, Custom Logo, Custom Colors, Live polling, Custom JavaScript and CSS, Email Notifications, Schedules, Partial Response Capture, Web Accessibility & much more!

Automatic Dashboards

Automatic Dashboards

ntropy automatically generates a dashboard for every survey you create. Drag-n-drop to move and resize charts and graphs. Filter by timeframe, export reports to PDF, and save new layout configurations. Platform dashboards are perfect for nontechnical users who want to evaluate results, and for users wanting to track survey uptake. A key stats overview panel shows total respondents, completed surveys, dropout rate, average duration, and where most dropouts occur. This enables you to tweak campaigns based on real-time insights.

Interactive Dashboards

Advanced Interactive Dashboards

ntropy offers advanced dashboards for those wanting to harness more advanced analytics. These dashboards are crafted by our team of data scientists and are customized to your specific project or use case. Delivered as a Microsoft PowerBI dashboard, all charts are fully responsive meaning you can click to segment by demographic, location, and much more. Custom analytics functions can also be created that extract the specific insights you need.

Audio Analytics

Audio Analytics & Insights

ntropy will automatically process audio and video to generate a transcript, identify speakers, visualize sentiment and allow for time synchronized playback.

Pivot Tables & Crosstabs

Drag-n-Drop Pivot Tables & Crosstabs

Simply drag-n-drop questions to create crosstabs and pivot tables. Multiple questions can be added and visualisations such as heatmaps can be applied to quickly identify top answers. Different analysis functions, such as sample variance, sample standard deviation, average, and median along with 18 other inbuilt functions are available.

Want to dig deeper and see what else ntropy has to offer?

PRICING

We’ve taken our award winning features and bundled them into tiers designed to fit organizations of every size. 

Surveys Only

You want a basic feature set focused on running feedback surveys
  • Unlimited surveys
  • Unlimited questions and responses
  • All survey features
  • Reporting & analytics
  • 3 Admin licenses
  • 60,000 emails & 10,000 SMS messages
  • Online training & standard support
  • GDPR Compliance

From $8,000 / year

Individual

You want a wide range of engagement features managed by a single person
  • 1 Engagement Website
  • Up to 8 Projects
  • Access to standard participation tools
  • Unlimited surveys
  • All survey features
  • Reporting & analytics
  • 1 Admin license
  • 130,000 emails & 10,000 SMS messages
  • Standard support
  • GDPR Compliance

From $12,000 / year

From $35,000 / year

Enterprise

You want unlimited features without limits for use across your organization
Team tier features plus:
  • Unlimited engagement websites
  • Custom workflows and integrations
  • Research panel (unlimited contacts)
  • Unlimited admin licenses
  • 600,000 emails & 60,000 SMS messages
  • Automatic language translation
  • Access to Solution Architect

Pricing on request

Surveys Only Professional Team Enterprise
Administration
Admin Licenses
3
1
8
Unlimited
User Roles

✔️

✔️

✔️

✔️

Single sign-on integration

✔️

✔️

Enhanced security
✔️
✔️
✔️
✔️
GDPR Compliance
✔️
✔️
✔️
✔️
Full web accessibility
✔️
✔️
✔️
✔️
Data sovereignty
✔️
✔️
✔️
✔️
ENGAGEMENT FEATURES
Number of websites
0
1
1
Unlimited
Number of projects
0
8
Unlimited
Unlimited
Custom domain
✔️
✔️
✔️
Visual website builder
✔️
✔️
✔️
Participation widgets
Standard
Premium
Premium
Ideas boards
✔️
✔️
✔️
Interactive maps
✔️
✔️
✔️
Emoji Reactions
✔️
✔️
✔️
Forums & comments
✔️
✔️
✔️
Follow / subscribe
✔️
✔️
Automatic comment moderation
✔️
✔️
Social sign on
✔️
✔️
API Access
Standard
Full
Visual email builder
✔️
✔️
✔️
Custom workflows
✔️
Version control / approval workflows
✔️
✔️

FEEDBACK & SURVEY FEATURES

Research panel signup
✔️
✔️
Research panel size
0
0
10,000
Unlimited
No. of surveys
Unlimited
Unlimited
Unlimited
Unlimited
No. of survey responses
Unlimited
Unlimited
Unlimited
Unlimited
Survey languages
Unlimited
1
Unlimited
Unlimited
Survey response translation
✔️
✔️
Question types
All
Standard
All
All
Custom survey branding
✔️
✔️
✔️
✔️
Survey redirection
✔️
✔️
✔️
✔️
Survey completion email alerts
✔️
✔️
✔️
✔️
Access to public questions
✔️
✔️
Response deduplication
✔️
✔️
✔️
Automatic location capture
✔️
✔️
✔️
✔️
Survey widget
✔️
✔️
✔️
Rewards
All
Basic
All
All
Automatic dashboards
✔️
✔️
✔️
✔️
Pivot tables / crosstabs
✔️
✔️
✔️
✔️
Dashboard sharing
✔️
✔️
Data export formats
All
Limited
All
All

DATA / USAGE LIMITS

Email limits
60,000 per year
130,000 per year
300,000 per year
600,000 per year
SMS limits
10,000 per year
10,000 per year
15,000 per year
60,000 per year
SMS keywords
2
0
5
Unlimited
Data storage
2GB
15GB
50GB
250GB
Data transfer
5GB p/m
10GB p/m
30GB p/m
100GB p/m

SUPPORT & CUSTOMER SUCCESS

Support
Basic
Standard
Premium
Premium
Dedicated Customer Success Manager
✔️
✔️
Training
Basic
Basic
Premium
Premium
Solution Architect
✔️

Check-in meetings

1 / year
2 / year
4 / year
6+ / year

Don’t see what your looking for? Get in touch and we’ll work with you to design a custom plan.

CONTACT US

NTROPY USA

880 M.L.K. Jr Blvd #206 Chapel Hill, NC 27514

NTROPY AUSTRALIA

Level 4, Deutsche Bank Place 126 Phillip Street Sydney NSW 2000

NTROPY UK

Sawbrigeworth, East Herts, CM210AT

Phone

+1 415 795 7989

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